We are here to help you navigate the healthcare system, access care, and understand your rights.

We prioritize your needs. We are independent Advocates and work for YOU! 

Over the years, we’ve supported individuals and families nationwide—listening, guiding, and advocating. Sometimes that means helping prepare questions for a doctor; other times, it’s organizing insurance forms or ensuring medications aren’t missed. Our mission is the same: to give you peace of mind amid uncertainty.

We help those without nearby loved ones or anyone who feels overwhelmed by healthcare complexity. Offering both in-person and remote support, we meet you where you are.

What sets us apart? We start by listening. Every client receives a free consultation so we can understand your needs, then walk with you step by step, ensuring you feel supported, informed, and never alone.

At Navigator HealthCare Solutions, this isn’t just about navigating the system—it’s about restoring your confidence, protecting your well-being, and giving you back the freedom to focus on living.

My passion for patient advocacy comes from my family’s healthcare experiences. I’ve seen firsthand how overwhelming the system can feel and how much of a difference a trusted advocate makes.

With a Master’s in Nursing, a Master’s in Communication, and 15+ years of experience across ambulatory, outpatient, emergency, critical care, and cardiovascular specialties, I combine clinical expertise with a deep commitment to supporting patients. My background in nursing, hospitality, and leadership helps me anticipate needs, simplify complex information, and create a safe, respectful environment where you are heard and supported.

As your advocate, I make sure you have the information, guidance, and support to make informed decisions, set realistic goals, and get the care you deserve.

Why Advocacy Matters

Hospitals can be potentially dangerous places. A July 2025 report by the U.S. Office of Inspector General (OIG) found that hospitals failed to capture nearly half of patient harm events among Medicare patients. Many went unrecognized or were defined too narrowly, and even reported cases were rarely investigated or followed by safety improvements.

Medical errors are now recognized as a major public health problem, reported as the third leading cause of death in the U.S. Studies estimate that:

• ~400,000 hospitalized patients experience preventable harm each year
• >200,000 deaths annually are caused by preventable medical errors

My Role as Your Advocate

I understand the needs of patients as well as the challenges faced by healthcare providers. No one should have to navigate the hospital system on their own.

• My priority is to understand your unique situation from your perspective and your needs.
• I share information that helps simplify the complexities of the healthcare system, empowering you to make clear, well-informed decisions about your care, treatment options, and goals—both now and in the future.
• I educate and empower you so that you can confidently advocate for yourself.
• Working with me means having someone on your side, at your side, and advocating for your side.

Confidentiality

Independent Professional Advocates are not legally bound by HIPAA, but we follow it anyway. Your information is kept confidential, securely stored, and only shared with your explicit permission. To access or receive your medical records, a signed HIPAA release form is required.

Problem: A relative or friend experiences a serious injury or is diagnosed with a serious illness. You need help, but you’re juggling a job, small children, family, or live in another state. 

How We Can Help: We’ll be with you and your loved one every step of the way:

• Find the best treatment options
• Schedule and accompany your loved one to the doctor’s appointments
• Oversee primary care and hospital care
• Organize and make records of all treatments, tests, doctors, caregivers, medications, and recommendations
• Help you understand your options and assist you when decisions need to be made

Problem: You need a medical specialist or a second opinion. How do you find the right person? 

How We Can Help: We’ll take the stress out of getting answers and treatment:

• Research and find the right specialist for you
• Help you schedule appointments as quickly as possible
• Accompany you to your appointments, prepare you on how to engage with and speak to your doctor as well as help you to create a list of important questions to ask
• Help you to understand test results, procedures, and treatment options so you can make well-informed, educated decisions that are right for you

Problem: You experience a serious injury or are diagnosed with a serious illness. At this challenging, difficult, and scary time, you have decisions to make.

How We Can Help: We’ll make sure you get the best care and have all the information you need to make the decisions that are right for you.

• Present you with concise, simplified, easy-to-understand information about your diagnosis and treatment options
• Research and find the best doctor for your illness
• Make sure you get all the care and treatments you need, including, though not limited to, medications, nursing assistance, home health if applicable, physical therapy, occupational therapy, appointments with specialists, second or even third opinions

Problem: Your elderly parent needs support, and you want solutions you both feel good about.

How We Can Help: We’ll help you achieve peace of mind:

• Research available options in your area
• Explain the most important factors in selecting quality long-term care
• Assist you in making the right choice for your family

Problem: You or a loved one has a chronic, ongoing condition involving doctors across multiple disciplines.

How We Can Help: We’ll help coordinate your care.

• Keep track of diagnoses, recommendations, and prescriptions from all involved physicians and pharmacies
• Coordination of care by ensuring all of your doctors have your information
• Help your doctors communicate and work together with each other regarding your care
• Accompany you to doctors’ appointments to make sure that all facets of your care are taken into account and shared among your providers.

Problem: You or a loved one has been diagnosed with a terminal illness and needs to plan for end-of-life care.  

How We Can Help: We’ll support you or your loved one.

• Help you decide when to continue treatment and when to move to hospice and/or palliative care
• Be your advocate for effective pain management and dignified treatment
• Act as liaison to your family and/or healthcare team
• Accompany you or your loved one to the doctor’s appointments
• Oversee hospital care, introduce you to support groups, nursing homes, hospice care, and pet care
• Communicate with loved ones living in or outside of the area to keep them updated

References

• U.S. Office of Inspector General (2025) Report
• Makary, M.A. & Daniel, M. (2016). Medical error—the third leading cause of death in the US. BMJ, 353, i2139
• Rodziewicz, T.L., Houseman, B., & Vaqar, S. (2025). Medical Error Reduction and Prevention. StatPearls Publishing